Vet 69's Privacy Policy — Your Data, Our Responsibility

1Introduction & Scope

Welcome to vet 69. This Privacy Policy ("Policy") describes how vet 69 collects, uses, stores, and protects your personal information. This Policy applies to vet 69's website, mobile application, and all related services.

By using vet 69's services, you are considered to have read and fully accepted this Privacy Policy. If you do not agree with this policy, please stop using vet 69's services.

This privacy policy has been prepared in compliance with Bangladesh's Information and Communication Technology Act and international data protection standards.

2What Information We Collect

Vet 69 collects two types of information — what you provide directly, and what is generated automatically while you use the platform.

Information you provide directly:

• Identity Information: Full name, date of birth, gender.
• Contact Information: Email address, mobile number, and current residential address.
• KYC Documents: Copy of National ID, passport, or driving licence.
• Financial Information: Mobile banking number (bKash/Nagad/Rocket) and transaction history.

Automatically collected information:

3Purpose of Data Use

Vet 69 uses the information collected for the specific purposes outlined below:

• Account Management: Verifying registration and login, and ensuring account security.
• Service Delivery: Ensuring the smooth operation of betting, gaming, and payment services.
• Identity Verification: Completing the KYC process and preventing fraud.
• Customer Support: Providing answers and resolutions to your questions and issues.
• Legal Compliance: Compliance with applicable laws and regulations.
• Responsible Gaming: Identifying signs of problem gambling and providing appropriate support.
• Marketing Communications: Keeping you informed about promotions and offers, with your consent.

4Cookie Policy

Vet 69 follows a comprehensive cookie management policy. We use the following types of cookies:

• Essential Cookies: Essential for the core functions of the platform. Stores login sessions, security tokens, and preference settings. These cannot be disabled.
• Analytics Cookies: To understand how users interact with the platform. This information is used to improve our services.
• Personalization Cookies: For displaying content tailored to your preferences. Remembers your language, theme, and game choices.

5Data Sharing & Disclosure

Vet 69 does not generally share your personal information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Processors: To process transactions through payment gateways such as bKash, Nagad, and Rocket.
• Identity Verification Services: With authorized verification agencies for the KYC process.
• Legal Authorities: When required by a government authority under a court order or legal obligation.
• Technology Partners: With cloud hosting and security service providers, under strict contractual agreements.

6Data Security Measures

Vet 69 has implemented industry-leading technical and administrative measures to protect your information:

• 256-bit SSL/TLS Encryption: Advanced encryption is applied to all data transmissions.
• Firewall and DDoS Protection: Multiple layers of security at the server level.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Restricted Access: Only authorized personnel have access to your information.

Please note that no organisation can guarantee 100% security over the internet. vet 69 takes every possible measure, but you should also keep your password strong and never share it with anyone.

7Your Rights

Every registered user on vet 69's platform is entitled to the following rights:

• Right to Know: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that use of your information be restricted to specific purposes.
• Right to Object: Right to opt out of marketing communications.
• Data Portability: Right to receive your information in a structured, portable format.

8Third-Party Services & Links

Vet 69's platform integrates certain third-party services that help improve service quality. Each of these services has its own privacy policy:

• Payment Gateway: bKash, Nagad, and Rocket each operate under their own privacy policies.
• Analytics Tools: Secure tools are used to analyze platform usage.
• Live Chat Software: Chat tool used for customer support.

These third-party services are outside vet 69's control. We therefore recommend reading their respective privacy policies before using their services.

9Child Protection Policy

Vet 69's services are exclusively for adults (18 years or older). We do not knowingly collect any information from individuals under the age of 18.

If a minor attempts to register or has been registered by mistake, that account and all associated data will be deleted immediately.

10Data Retention Period

Vet 69 does not retain your information longer than necessary. General data retention guidelines are as follows:

Once the retention period expires, your data is securely and permanently deleted or anonymized.

11Privacy Policy Updates

Vet 69 may update this privacy policy from time to time. If any significant changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• A notification will be displayed upon accessing the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Updated policies take effect 14 days after publication. Continued use of the platform after that date constitutes acceptance of the revised policy.

12Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@vet69.ws
• Live Chat: Log in to the platform and click the chat icon
• Support Hours: 7 days a week, 24 hours a day

Vet 69's data protection team will respond to your request within 30 business days of receipt. For urgent security matters, we aim to provide an initial response within 48 hours.